Privacy Statement

For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.

If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.

Terms of Use Statement

You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.

Return Policy

When order is received be sure it is exactly what was ordered before using or washing, Customer is responsible for return of product(s) to correct return address and all returns must be issued a return authorization Returns received used or without original packaging will not be accepted unless defective. Please call customer service direct prior to return for return address and authorization, returns received without proper authorization will not be accepted.   Sheet sets not defective and Goose Down items are non returnable if removed from the package it was shipped in. Silk bedding not defective are non returnable if removed from the package it was shipped

Backorder Policy

Backorders are a result of manufacturer delays in producing products to be shipped directly to  its customers. Comforter Haven may choose to partial ship an item and backorder the remainder of any item ordered and ship that item at a later date at no cost to the customer. It's possible that some items may be temporarily out of stock for as long as 2 to 6 weeks due to color, style, size, manufacturer and mill delays or other unforeseen circumstances. Customers will be notified only if item ordered has been discontinued or is no longer available. 

Shipping Policies 

Most Items will ship within 2 to 15 business days. Holiday seasons, large orders, custom items, special orders and out of stock items may take longer. In addition, please allow up to 7 business days from the day your order has been shipped for UPS Ground Deliveries to be delivered within the continental United States. Large orders, items which are oversized or shipped via  overseas shipments, Alaska, Canada, Hawaii, Military addresses may incur additional shipping costs depending on weight of package and can take longer to arrive once shipped or are governed by each individual manufacturer or distributor in which item has been produced or shipped from. Overseas shipping can take 4 to 10 weeks for delivery depending on method of shipping once shipped. Incorrect addresses will be subject to a $5.00 UPS correction fee. All weights shown are approxomates actual weigts may vary. 

Damaged Goods Policy

All items are warranted for 30 days from date of receipt by customer. Items for exchange must be issued an exchange number and items must be in original resaleable condition and not to have been used or washed per  policy. Returnable items which are defective will be issued a full credit if not replaced or exchanged, defective items which are non-returnable will be replaced only. Customer is responsible for return of defective item per  return policies. A full refund will be issued for item deemed defective if replacement is not possible. Items under warranty which are claimed to be defective and items for exchange must be issued a return authorization number and return instructions Wrinkling of fabrics may be common for most 100% cotton, Silk and Bridal Quality Satin materials. Comforter Haven  and its manufacturers are not responsible for normal wear & tear, abuse, mistreatment, damages due to washing and shredded or worn fabrics in areas of usage. If you received a damaged or incorrect item or have any questions, please  contact Comforter Haven at support@comforterhaven.com